We believe that everyone we come in contact
with is to be treated with respect, courtesy, honesty, and
fairness.
We expect our company to be viewed by the community
as a name they are proud to be associated with. Isn't it nice to know there
still are companies who pride themselves on the quality and performance of
their work ? We look forward to serving you.
Our customers are entitled to:
Highly trained & licensed technicians
The proper equipment to take care of their
problems
Quality products
Prompt, efficient service
Courtesy
Customer knowledge and education
Receive the service they are paying for
Expect us to provide a healthy environment
Rely on our ability
A firm written price is indeed a firm written price
based on the facts & conditions under which that price was agreed to. We
don't raise our prices or add additional fees just to earn additional profit
once an installation contract is committed to. There are circumstances where
additional fees could apply. For example, if a customer makes changes to a
job in which the contractor determines he will need more or different parts,
or more labor hours to complete the job then a change order is created which
will state the additional price for the change. Another example is if a job
is agreed upon, but during the progress of that job an obstacle or problem is
uncovered like something underground which was not visible to the customer
and the contractor then it's only fair that this be dealt with in a way that
benefits all concerned.
We complete our work in a timely manner as
long as issues beyond our control (like inclement weather or parts that are
backordered) don't interfere. We always communicate with the customer
promptly in the rare event there is a delay.
The best indicator of a contractor's honesty and
reputation is his list of satisfied references. We would be pleased to
furnish our list of satisfied references to you.